Refund Policy

1. Overview

MYNA Global LLC ("Company," "we," "us," or "our") provides professional digital marketing and advertising services on a contract basis. Due to the nature of our work — which involves the immediate allocation of personnel, strategic planning, platform setup, creative development, and ad spend management — our refund policy is structured to reflect the real costs incurred at each stage of service delivery.

By engaging our services and making payment, you acknowledge and agree to the terms set forth in this Refund Policy.

2. Service Nature and Non-Refundable Work

Digital marketing services involve substantial upfront work, including but not limited to:

• Account and campaign setup on advertising platforms (Meta, Google, TikTok, etc.)
• Market research and competitive analysis
• Creative strategy and content development
• Audience targeting and pixel/tag configuration
• Reporting dashboard setup and analytics integration

Once this work has commenced, the associated costs are non-recoverable. As such, fees for completed or in-progress work are non-refundable.

3. Retainer and Monthly Service Fees

3.1 Monthly Retainer Fees

All monthly service retainers are billed in advance at the start of each service period. These fees cover labor, platform management, strategy, and reporting for the upcoming month.

• No refunds will be issued for monthly retainer fees once the billing period has commenced.
• Clients who wish to discontinue services must provide written notice as specified in their Service Agreement (typically 30 days in advance). The client remains responsible for fees covering the notice period.

3.2 Setup and Onboarding Fees

One-time setup or onboarding fees are non-refundable under any circumstances, as the services (account configuration, strategy development, initial creative production) are delivered immediately upon commencement.

4. Ad Spend and Platform Budgets

Funds allocated to third-party advertising platforms (Meta Ads, Google Ads, TikTok Ads, Amazon Ads, etc.) are subject to the refund and credit policies of those respective platforms. MYNA Global LLC:

• Does not pocket unspent ad spend — any unspent budget is retained in your platform account.
• Is not liable for ad spend consumed by third-party platforms before a pause or cancellation request is processed.
• Will make reasonable efforts to pause campaigns promptly upon written request.

Clients are encouraged to review the refund and cancellation terms of each advertising platform directly.

5. Eligible Refund Circumstances

Refunds may be considered in the following limited circumstances:

5.1 Failure to Commence Services

If MYNA Global LLC accepts payment but fails to begin the agreed services within the timeline specified in the Service Agreement, the client is entitled to a full refund of fees paid for undelivered work.

5.2 Billing Errors

If a client is charged incorrectly due to a billing error on our part (e.g., duplicate charge, incorrect amount), we will issue a full refund or credit of the erroneous amount within 10 business days of confirmation.

5.3 Service Cancellation Before Work Begins

If a client cancels a project or engagement before any work has commenced, a refund may be issued less a 15% administrative processing fee applied to the total contract value.

5.4 Mutual Agreement

In exceptional circumstances, partial refunds may be granted at MYNA Global LLC's sole discretion based on a mutual written agreement between both parties.

6. Non-Refundable Situations

The following are explicitly not eligible for refunds:

• Dissatisfaction with advertising performance, results, or outcomes (marketing performance depends on many external variables beyond our direct control, including market conditions, platform algorithm changes, and competitive landscape).
• Failure to achieve specific ROI, lead generation, or sales targets unless such metrics were explicitly guaranteed in writing in the Service Agreement.
• Changes in the client's business strategy or priorities after work has commenced.
• Delays caused by the client's failure to provide required materials, approvals, or access in a timely manner.
• Monthly retainer fees for any period already commenced.
• Fees for creative assets, copy, or reports already delivered.

7. Refund Request Process

To submit a refund request:

1. Send a written request to mynaglobal.us or via email to our billing team.
2. Include your full name, company name, invoice number(s), and a detailed explanation of your request.
3. We will acknowledge receipt within 3 business days.
4. Eligible refunds will be processed within 10–15 business days from approval.

Refunds will be issued via the original payment method unless otherwise agreed in writing.

8. Disputes

If you believe a charge is incorrect or unauthorized, please contact us before initiating a chargeback with your bank or payment provider. Most disputes can be resolved promptly through direct communication. Chargebacks initiated without prior contact may result in suspension of services and additional administrative fees.

9. Amendments

MYNA Global LLC reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. Clients under active service agreements are governed by the policy version in effect at the time of their agreement, unless a new version is mutually agreed upon in writing.

10. Contact

For questions about this Refund Policy or to submit a refund request, please contact: