Privacy Policy

1. Introduction

Welcome to MYNA Global LLC ("Company," "we," "us," or "our"). We are a full-service digital marketing and advertising agency registered in Denver, Colorado, USA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mynaglobal.us or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and mailing address submitted through contact forms, proposals, or onboarding documents.
• Billing Information: Payment details, invoicing information, and transaction records processed through our secure payment processors.
• Project Information: Business objectives, campaign briefs, creative assets, brand materials, and any other content you provide for the purpose of delivering our services.
• Communications: Emails, messages, feedback, and any other correspondence you send to us.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Usage Data: Pages viewed, time spent on pages, links clicked, and referring URLs.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze site performance. See Section 7 for details.

2.3 Information from Third Parties

We may receive information about you from third-party platforms in connection with our services, including:

• Advertising platforms (Meta, Google, TikTok, Amazon) where we manage campaigns on your behalf.
• Analytics tools used to measure campaign performance.
• CRM and project management tools used in service delivery.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, manage, and optimize the digital marketing and advertising services you have engaged us for.
• Account Management: To create and maintain your client account, process payments, and communicate about your projects.
• Communication: To respond to inquiries, send service updates, reports, invoices, and relevant business communications.
• Analytics & Improvement: To analyze website traffic and service performance, and to improve our offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Marketing: To send you information about our services that may be of interest to you, where you have given consent or where permitted by applicable law. You may opt out at any time.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party vendors to support our operations, including payment processors, cloud hosting providers, analytics platforms, and communication tools. These vendors are contractually obligated to protect your information and may only use it to perform services on our behalf.

4.2 Advertising Platforms

In the course of managing campaigns, we may share necessary data (such as audience segments or conversion data) with advertising platforms like Meta, Google, and TikTok, strictly for campaign execution purposes.

4.3 Business Transfers

If MYNA Global LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests (e.g., court orders, subpoenas, or government investigations).

4.5 Protection of Rights

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, fraud, or threats to the rights or safety of any person.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• For the duration of our business relationship.
• As required by applicable law (typically 3–7 years for financial and contractual records).
• Until you request deletion, subject to legal retention obligations.

When no longer required, your data will be securely deleted or anonymized.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention obligations.
• Objection: Object to the processing of your data for certain purposes (e.g., direct marketing).
• Portability: Request your data in a structured, machine-readable format.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at the address in Section 10. We will respond within 30 days.

California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights. We do not sell personal information. For a full CCPA disclosure, please contact us directly.

7. Cookies and Tracking Technologies

We use the following types of cookies on our website:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics).
• Marketing Cookies: Used to track the effectiveness of our advertising (e.g., Meta Pixel, Google Tag).

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.